Tell Us How We Are Doing

Basingstoke College of Technhology values your views, and we welcome your feedback on any area of our provision.

To provide us with feedback please complete a 'Tell Us How We Are Doing' Form and return this to us, in person, by post or by attaching it to an email. Please note that we cannot accept complaints by telephone.

Making a Complaint

The college wishes to respond quickly to all complaints. Initially, if we work together we may be able to resolve your complaint informally, both quickly and effectively.

For example, if you are a learner you are welcome to discuss your complaint with your tutor or with a member of Learner Services if you wish.

Learners wishing to appeal against an assessment grade should use the Student Assessment Appeals Procedure Stu 2d.

However if you are not satisfied with the response, or if you do not wish to discuss your complaint in this way, you may make a formal complaint by following these steps.

Procedure

Obtaining the form: 

In person

Obtain a 'Tell Us How We Are Doing' Form from Reception staff at the site you attend or attended.

By telephone

Telephone the college and ask for a member of the reception staff to send you a 'Tell Us How We Are Doing' Form. Telephone: 01256 354141

Online 

 Download the form (pdf 102kb)

Returning the form 

First, complete and sign the 'Tell Us How We Are Doing' Form. Then return it directly to Reception or by post to: The Principal, Basingstoke College of Technology, Worting Road, Basingstoke, Hampshire, RG21 8TN.

Please note that we cannot accept complaints by email or telephone. Complaints must be on the appropriate signed form or letter.

What happens to my complaint from here? 

1. Your complaint is logged by the Principal's PA who will write to you within five working days to confirm that your complaint has been received.
2. Your complaint will then be passed to an appropriate senior manager to deal with.
3. This senior manager might need access to sensitive personal information (under the Data Protection Act) in order to arrive at a fair and sound conclusion. However, personal details will be handled sensitively, and only disclosed to anyone who needs to know these as part of the investigation.
4. The college aims to resolve complaints within 15 working days, although this may take longer in certain circumstances.
5. The Principal will write to you immediately following the conclusion of the investigation. (If the investigation takes longer than 15 working days, however, the Principal will let you know at this point what action has occurred so far or is expected to occur.)
6. If you are satisfied with the response, and/or we do not hear from you within 15 working days, we will consider that the complaint is closed.

To register a complaint regarding the College Board of Governors or Senior Management Team:

These complaints must be recorded in the usual way, as described above.

Where the complaint is against the Governing Body as a whole, this will be forwarded to the relevant funding body for investigation.

Where the complaint is against an individual governor or senior manager, this will be referred to the Clerk to the Governors, with final recourse to the relevant funding body if the complainant is not satisfied with the outcome.

Note: it may be necessary to refer a decision of the College on a complaint to the College Solicitor for a legal opinion.

Making comments or paying a compliment:

As a client of the college you may wish to make a comment on how any part of our service can improve, or you may wish to compliment the college on a job well done.

In either case we would welcome your views.

In person Obtain a 'Tell Us How We Are Doing' Form from reception staff or online.

or by fax You can fax your 'Tell Us How We Are Doing' Form for the attention of the Principal on 01256 306335

or email information@bcot.ac.uk and marked for the attention of the Principal

or in writing To The Principal, Basingstoke College of Technology, Worting Road, Basingstoke, Hampshire, RG21 8TN

Supporting Documentation

Stu 2d (12) Student Assessment Appeals Procedure