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apprenticeship is ideal for those starting out in a
customer service role. It develops the
skills and knowledge required for a successful career in a customer service environment
and focuses on a range of skills, including written and verbal communication, dealing
with internal/ external customers and understanding/interpreting customer behaviour.
This apprenticeship trains
you to provide excellent customer service. It is delivered in the workplace using real examples from the
apprentice’s daily work. Your
apprentice will benefit from excellent coaching from our highly skilled assessors, who will work closely with you to
ensure the skills being developed reflect your requirements.
Learners are allocated a personal assessor who provide
personal tutorial support and assessment at prearranged times, the
qualification is tailored to suit the learner and employer by choosing most
relevant optional units, which gives learners opportunity to:
The programme requires a selection of competency and
knowledge based units
To complete the apprenticeship, the learner must also
Candidates will complete an initial assessment to establish suitability, designed for those working within the customer service sector, to develop their customer service skills and abilities to deal with business problems and impact on customers.
This programme is delivered through a range of assessment methods including observations, discussions, case studies, knowledge questions and witness testimonies. The functional skills exams are online assessments, delivered in the work place. The principles units, will be taught in the classroom again, there are options for this, meeting employer and learner needs.
Diploma in Business Administration Level 2, Diploma in Team Leading Level 2, Diploma in Business
Administration Level 3 Diploma in Customer Service level 3, Diploma in Management level 3, Job roles such as Office Executive, Office Supervisor and Personal Assistant.
Full time applications are open for 2018/19