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apprenticeship is ideal for those who are looking to progress within a customer
service career. It further
develops the skills and knowledge required in a range
of customer service environments, including supporting
customer service improvements; supervising others in a customer service environment;
dealing with customer queries/problems and complaints; and having up-to-date knowledge
of relevant legislation.
apprenticeship is delivered within the workplace using real examples from the
apprentice’s daily work. Your
apprentice will benefit from excellent coaching from our highly skilled
assessors, who will work closely
with you to ensure the skills being developed reflect your requirements.
Learners are allocated a personal assessor who provide
personal tutorial support and assessment at prearranged times, the
qualification is tailored to suit the learner and employer by choosing most
relevant optional units, which gives learners opportunity to:
The programme requires a selection of competency and
knowledge based units.
To complete the apprenticeship, the learner must also
Functional skills for English, Maths and ICT at level 2.
Personal learning and thinking skills (PLTS) Employment
rights and responsibilities (ERR)
Candidates will complete an initial assessment to establish suitability. This is a work-oriented qualification aimed at people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Candidates do not have to be in a role where they have direct line responsibility for people. The programme is suitable for job roles such as customer relationship manager, co-ordinator or team leader.
This programme is delivered through a range of assessment methods including observations, discussions, case studies, knowledge questions and witness testimonies. The functional skills exams are online assessments, delivered in the work place. The principles units, will be taught in the classroom again, there are options for this, meeting employer and learner needs.
Diploma in Business Administration Level 4, Diploma in Business Administration Level 3, Diploma in
Management Level 3.
Full time applications are open for 2018/19