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Hospitality and Catering

Level 2 Apprenticeship in Hospitality - Hospitality Team Member

Apprenticeship


Course Overview

The hospitality sector employs almost 3 million people in the UK, meaning there is a huge requirement for qualified people.  This Apprenticeship is designed for those working in a range of environments, for example, bars, restaurants, cafés, conference centres, banqueting venues and hotels.   Hospitality team members tend to specialise in an area however they have to be adaptable and ready to support other team members across the business, for example during busy periods.  





Course Content

 This Apprenticeship will cover:

  • Customer service principles, including customer satisfaction and meeting expectations
  • Business knowledge such as achieving targets, handling payments and stock, and unique selling points
  • Communicating with customers
  • Personal conduct
  • Team working, including leadership and supporting team members
  • Specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
  • Health and safety law, standards and regulations relevant to hospitality

Entry Requirement

Assessment

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Course Outline

Course Code: OP09
Study Mode: Apprenticeship
Location: EMPLOYER PREMISES
Start Date: 01/08/2018
Duration: 1 Year
Start Date: Flexible
Day & Time: Thursdays 10-12.30
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