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Business and Management

Level 3 NCFE Diploma in Skills for Business (Customer Service)

Full Time

Course Overview

This qualification provides transferable skills, knowledge and understanding that can be applied in any business setting.

While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving.

Course Content

The objectives of this qualification are for learners to develop:

• an understanding of the essential skills required to work successfully in a business environment

• the skills required to solve problems in a business environment

• an understanding of business culture and responsibilities

• the ability to successfully communicate and work with others in a business environment

• the skills required to manage and improve their own performance in a business environment.

• essential knowledge of the principles and practices of providing effective customer service, including customer retention, resolving customer complaints and problems

• an understanding of how customer service delivery affects customer expectations

Entry Requirement

Five GCSEs at grade 4 or above, including English and maths. Completion of a Level 2 Business Course would be beneficial but not essential.


In-class assessments through assignments, observations and practical activities.

Where does this course lead to

This qualification aims to provide learners with a number of progression options, including higher level studies at university or an Apprenticeship route.

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Course Outline

Course Code: JF128
Study Mode: Full Time
Location: Basingstoke
Start Date: 12/09/2022
Duration: 1 Year
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