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Business and Management

Level 1 LASER Intro Certificate in Learning, Employability and Progression (Retail)

Part Time

Course Overview

This is a five day course working toward a Level 1 Laser Introductory Certificate in Learning, Employability & Progression (Retail). Learners will complete workbooks on customer service, understanding the business of retail and understanding the retail selling process. The course will help prepare attendees for a job in customer service/retail.

Course Content

BCoT is offering a free training programme to offer you the skills and motivation to get into work in a retail environment. You will obtain a Level 1 Laser Introductory Certificate in Learning, Employability and Progression (Retail) and get advice on CV writing and applications.

Topics covered: -

  • What is Retail - what are the career opportunities?
  • First Impressions
  • Effective Customer Service, Selling and Product Knowledge
  • Merchandise, Handling, Storage and Displays
  • Team-working

Entry Requirement

This course is fully funded for anyone claiming an unemployment related benefit. Please speak with your JCP advisor or call Natasha Hart on 01256 306584 for further information.


Applicants will need to complete our BCoT enrolment paperwork before beginning the course. English & Maths initial assessments are included within this process to assess your current working level.

How to Enrol

To find out more information or to enrol please email distance.learning@bcot.ac.uk quoting the course reference.

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Course Outline

Course Code: MPBL069
Study Mode: Part Time
Location: Basingstoke
Duration: 2 Weeks
Start Date: On application
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2022 Basingstoke College of Technology, Worting Road, Basingstoke, Hampshire RG21 8TN.
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