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Understanding Retail Operations - Level 2 NCFE Certificate

Part Time

Course Overview

The UK retail industry is one of the largest private sector employers, servicing over 60 million customers a week.  There is therefore a constant need for staff with the knowledge and skills to continue the success of this sector.

This nationally recognised qualification offers the flexibility for you to study at a time and place that suits you.  Learners will be assigned a tutor to support you..

The course is suitable if learners want to learn more about this fast-paced sector and if looking to gain employment - or enhance your prospects - in this area.

Course Content

The qualification consists of eight units, such as:

  • understanding customer service in the retail sector
  • how teamwork contributes to the effectiveness of retail business
  • dealing with customer queries and complaints
  • understanding the control, receipt and storage of stock.

Entry Requirement

There are no formal entry requirements but you will find it helpful to have a good level of English and Maths.

One of our friendly team will speak to you before you start the course to help make sure it's the right one for you.


There are no exams to be taken for this course; your learning will be assessed through a number of assignments (either online or paper-based, to suit).

Where does this course lead to

Successful completion of this course could enhance your career prospects if you want to advance in the retail sector.  Learners can also choose to study further related qualifications at Level 3.

How to Enrol

To find out more information or to enrol please email distance.learning@bcot.ac.uk quoting the course reference.

Course Outline

Course Code: MDFL057
Study Mode: Part Time
Duration: 20 Weeks
Start Date: Anytime
Day & Time: Distance Learning
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Basingstoke College of Technology I 2018