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This nationally recognised course will allow you to develop your existing skills and gain knowledge of key areas that contribute to efficient customer service, such as communications and handling customer information.
The course is suitable for students who are interested and hoping for career progression or employment opportunities in customer services.
A flexible qualification, it affords study at a time and place that suits all!
Learners will be assigned a personal tutor..
The course is divided into seven units, all of which you will need to complete in order to achieve the full qualification:
Unit 1 - Principles of customer service and delivery
Unit 2 - Understand customers
Unit 3 - Understand employer organisations
Unit 4 - Understand how to communicate with customers
Unit 5 - Understand how to handle customer information
Unit 6 - Understand how to resolve problems and deliver customer service to challenging customers
Unit 7 - Understand how to develop customer relationships.
There are no formal entry requirements for this course but you will find it beneficial to have a reasonable level of English and Maths.
Our support team will chat to you before you start to help make sure this is the right course for you.
There are no exams for this qualification; your learning will be assessed through your assignment work.
Successful completion of this course could lead to further study in a related area at Level 3 and career opportunities within customer service.
To find out more information or to enrol please email firstname.lastname@example.org quoting the course reference.
Basingstoke College of Technology
Worting Road, Basingstoke
Hampshire, RG21 8TN