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Level 3 Advanced Apprenticeship in Business Administration


Course Overview

This apprenticeship is ideal for those who are in looking to progress within a business administration career.  It further develops the skills and knowledge required for a successful career in an administrative environment and focuses on a range of skills including producing business documents and reporting and analyzing data, producing and developing presentations, and participating in projects/events. The training will help your apprentice to play an important support role within a business or organization.

This apprenticeship is delivered within the workplace using real examples from the apprentice’s daily work

Your apprentice will benefit from excellent coaching from our highly skilled assessors, who  will work closely with you to ensure the skills being developed reflect your requirements. 

Course Content

The apprenticeship requires a selection of competency and knowledge based units

Mandatory units:

  • Communicate in a Business environment
  • Manage Personal and Professional Development
  • Principles of Business Communication and Information
  • Principles of Administration
  • Principles of Business

There is a wide range of optional units, allowing the learner to tailor the qualification to their job role, these include a range of competency and knowledge based units.

  • Contribute to the Improvement of Business Performance
  • Negotiate in a Business Environment
  • Develop a Presentation
  • Deliver a Presentation
  • Create Bespoke Business Documents
  • Contribute to the Development and Implementation of an Information System
  • Monitor Information Systems
  • Evaluate the Provision of Business Travel or Accommodation
  • Provide Administrative Support in Schools
  • Administer Legal Files
  • Manage an Office Facility
  • Analyse and Present Business Data
  • Produce Business Documents
  • Store and Retrieve Information
  • Produce Minutes of Meetings
  • Contribute to the Organisation of event
  • Administer Finance
  • Buddy a Colleague to Develop their skills
  • Support Environmental Sustainability in a Business Environment
  • Resolve Administrative Problems
  • Prepare Specifications for Contracts
  • Promote Equality, Diversity and Inclusion in the Workplace
  • Manage Team Performance
  • Manage Physical Resources
  • Prepare for and Support Quality Audits
  • Manage a Budget  
  • Manage a Project
  • Manage Business Risk
  • Recruitment, Selection and Induction Practice
  • Organise and Deliver Customer Service
  • Resolve Customers’ Complaints
  • Using Email 
  • Understand the Customer Service Environment
  • Understand the Legal Context of Business
  • Principles of Social Media within a Business

To complete the apprenticeship, the learner must also complete:


  • Functional skills for English, Maths and ICT at Level 2
  • Personal learning and thinking skills (PLTS)
  • Employment rights and responsibilities (ERR)


Method of assessment:

This programme is delivered through a range of assessment methods including observations, discussions, case studies, knowledge questions and witness testimonies. The functional skills exams are online assessments, delivered in the work place. The principles units, will be taught in the classroom, again there are options for this, not meet employer and learner needs

Progression opportunities

  • Diploma in Business Administration level 4
  • Diploma in Customer Service level 3
  • Diploma in Management level 3
  • Job roles such as Office manager, Executive Assistant or Business Development Manager

Entry Requirement

A combined (competence and knowledge) qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out a job effectively. Candidates will complete an initial assessment to establish suitability, as this is a work orientated qualification, for learners who are employed within the business administration sector such as Personal Assistant, Office Executive, or Office Supervisor they may already be employed in a cross-sector role of function that involves responsibility for carrying out and managing business administrative operations and functions.


This programme is delivered using a blend of workplace and on-line assessment, including observations, witness testimonies and professional discussions. Exams for the Key Skills and the Technical Certificate can be delivered in the workplace.

Where does this course lead to

Level 3 Advanced Apprenticeship in Management, Level 4 higher Apprenticeship in Business Administration.

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Course Outline

Course Code: MP05
Study Mode: Apprenticeship
Start Date: 01/08/2018
Duration: 1 Year
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Basingstoke College of Technology I 2018