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Level 4 Higher Apprenticeship in Business & Professional Administration


Course Overview


This apprenticeship is ideal for those who are working in a supervisory role within a business administration environment.  It further develops the skills and knowledge required for a successful career in a number of administrative roles, such as:  office manager, administration team leader, personal assistant, business development.

Level 4 focuses on a range of skills including managing an office facility or function, reporting and analyzing data, producing and developing presentations and participating in projects/events.

This apprenticeship trains your apprentice to play an important senior role within a business or organization.  It is delivered within the workplace using real examples from the apprentice’s daily work

Your apprentice will benefit from excellent coaching from our highly skilled assessors.  Assessors will work closely with you to ensure the skills being developed reflect your requirements. 

Course Content

The programme requires a selection of competency and knowledge based units:

Mandatory units

  • Resolve Administrative Problems
  • Manage the Work of an Administrative Function Communicate in a Business Environment Manage Personal and Professional Development


Optional units

  • Contribute to the Design and Development of an Information System
  • Manage Information Systems
  • Prepare Specification for Contract
  • Manage Events
  • Support Environmental Sustainability in a Business Environment
  • Contribute to the Improvement of Business Performance
  • Monitor Information Systems
  • Negotiate in a Business Environment
  • Evaluate the Provision of Business Travel or Accommodation 
  • Develop a Presentation
  • Manage an Office Facility
  • Deliver a Presentation
  • Analyse and Present Business Data
  • Create Bespoke Business Documents
  • Manage a Budget
  • Manage Knowledge in an Organisation
  • Develop Working Relationships with Stakeholders
  • Develop and Maintain Professional Networks
  • Manage Physical Resources
  • Prepare for and Support Quality Audits
  • Manage Business Risk
  • Establish Business Risk Management Processes
  • Manage Individuals’ Performa
  • Manage Conflict within a Team
  • Implement and Maintain Business Continuity Plans and Processes
  • Procure Products and/or Services
  • Collaborate with other Departments
  • Chair and Lead Meetings
  • Champion Customer Service
  • Encourage Innovation Recruitment, Selection and Induction Practice

To complete the apprenticeship, the learner must also


Personal learning and thinking skills (PLTS) Employment rights and responsibilities (ERR)

Entry Requirement

A Combined (Competence and Knowledge) qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out a job effectively. Candidates will complete an initial assessment to establish suitability, as this is a work orientated qualification, for learners who are employed within the business administration sector such as Office Manager, Business Development Manager, Executive Assistant, Project Manager.


This programme is delivered through a range of assessment methods including observations, discussions, case studies, knowledge questions and witness testimonies. The functional skills exams are online assessments, delivered in the work place. The principles units, will be taught in the classroom again there are options for this, if it does not meet employer and learner needs.


Where does this course lead to


Level 4 Extended Diploma in Business Administration (QCF) – knowledge component for the Higher Apprenticeship in Business and Professional Administration, Level 4 HNC Diploma in Business (QCF) – knowledge component for the Higher Apprenticeship in Business and Professional Administration, Level 4 NVQ Diploma in management, Jobs roles such as Manager, Senior Manager, Director and Head of Department.

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Course Outline

Course Code: MP30
Study Mode: Apprenticeship
Start Date: 01/08/2018
Duration: 1 Year
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Basingstoke College of Technology I 2018