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Customer Service - Level 1 LASER Extended Award in Customer Service in Retail

Part Time

Course Overview

This is a five day course working toward an extended award in customer in Retail. Learners will complete workbooks on customer service, understanding the business of retail and understanding the retail selling process. The course will help prepare attendees for a job in customer service/retail and includes an interview with a local employer.

Course Content

BCoT is offering a free training programme to offer you the skills and motivation to get into work in a retail environment. You will obtain a City and Guilds qualification in employability, gain a Level 1 qualification in Customer Service and Retail and get advice on CV writing and applications.

Topics covered: -

  • What is Retail - what are the career opportunities?
  • First Impressions
  • Effective Customer Service, Selling and Product Knowledge
  • Merchandise, Handling, Storage and Displays
  • Team-working

Entry Requirement

This course is fully funded for anyone claiming an unemployment related benefit. Please speak with your JCP advisor or call Natasha Hart on 01256 306584 for further information.


Applicants will need to complete our BCoT enrolment paperwork before beginning the course. English & Maths initial assessments are included within this process to assess your current working level.

Where does this course lead to

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Course Outline

Course Code: MPBL067
Study Mode: Part Time
Location: Basingstoke
Duration: 2 Weeks
Start Date: On application
Day & Time: 9am-4pm
Tuition Fees: N/a
Registration Fees: N/a
Exam Fees: N/a
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Basingstoke College of Technology I 2018