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Principles of Customer Service Level 2 Certificate

Part Time

Course Overview

This nationally recognised course will allow you to develop your existing skills and gain knowledge of key areas that contribute to efficient customer service, such as communications and handling customer information.

The course is suitable for students who are interested and hoping for career progression or employment opportunities in customer services.

A flexible qualification, it affords study at a time and place that suits all!

Learners will be assigned a personal tutor..

Course Content

The course is divided into seven units, all of which you will need to complete in order to achieve the full qualification:

Unit 1 - Principles of customer service and delivery

Unit 2 - Understand customers

Unit 3 - Understand employer organisations

Unit 4 - Understand how to communicate with customers

Unit 5 - Understand how to handle customer information

Unit 6 - Understand how to resolve problems and deliver customer service to challenging customers

Unit 7 - Understand how to develop customer relationships.

Entry Requirement

In order to complete this Distance Learning Course at no charge you will need to match the following entry criteria:

  • Are a resident of the EEU (European Economic Area) and have been for at least 3 years
  • Will be undertaking your learning within England
  • Are aged 19 or above
  • If you are 19-23 year olds you must have already achieved a level 2 qualification or equivalent
  • If you are 24+ there are no formal entry requirements for this course but you will find it helpful to have a good standard of English and Maths


There are no exams for this qualification; your learning will be assessed through your assignment work.

Where does this course lead to

Successful completion of this course could lead to further study in a related area at Level 3 and career opportunities within customer service.

How to Enrol

To find out more information please email distance.learning@bcot.ac.uk quoting the course reference, or to enrol now click the button below.


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Course Outline

Course Code: MDFL060
Study Mode: Part Time
Duration: 20 Weeks
Start Date: Anytime
Day & Time: Distance Learning
Basingstoke College of Technology I 2019