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Customer Service - Level 2 NCFE Certificate in Information, Advice or Guidance

Part Time

Course Overview

This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement for example those people who work in, or are looking to work in an information, advice or guidance role such as:

· Careers Advisor · Counsellor

· Customer Service Advisor

· Debt Advisor · Employment Advisor

· Help-desk Advisor

· Housing Support Worker

· Learning Support Worker · Legal Services Support Workers

· Peer Mentor. With a range of employers such as:

· Local authorities

· Careers advice services

· Voluntary sector organisations

· Student services · citizen advice services

· Housing associations.

Course Content

There are 5 mandatory units to be achieved

1.Information, advice or guidance in practice

2.Developing interaction skills for information, advice or guidance

3.Signposting and referral in information, advice or guidance

4.Information, advice or guidance in context

5.Skills for advice providers

Resource books are provided, this is the learners point of reference for learning.

Learners are then required to access the college Equal platform to produce their work answering questions to show knowledge gained.

Entry Requirement

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. Entry is at the discretion of the centre. However, learners should be aged 18 or above to undertake this qualification.


Where does this course lead to

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Course Outline

Course Code: MDFL065
Study Mode: Part Time
Duration: 24 Weeks
Start Date: Anytime
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Basingstoke College of Technology I 2018