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Understanding Excellence in Customer Service (Hospitality) - Level 2 Certificate

Part Time

Course Overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Course Content

There are four modules to complete for this course:

Unit 1: Principles of customer service in the hospitality sector

Unit 2: Understand effective teamwork in the hospitality sector

Unit 3: Understand legislation and guidance relevant to the hospitality sector

Unit 4: Understand professional personal standards in the hospitality sector

Entry Requirement

This course is suitable for anyone who currently works within hospitality or is looking to start a career in this sector.

In order to complete this Distance Learning Course at no charge you will need to match the following entry criteria:

  • Are a resident of the EEU (European Economic Area) and have been for at least 3 years
  • Will be undertaking your learning within England
  • Are aged 19 or above
  • If you are 19-23 year olds you must have already achieved a level 2 qualification or equivalent
  • If you are 24+ there are no formal entry requirements for this course but you will find it helpful to have a good standard of English and Maths


There are no exams to achieve this qualification.  Your learning will be assessed through a portfolio of coursework and assignments.  

Studying via distance learning means you can choose when and where you study.  This course is available:

Paper based learning with Online Assessments:

Fully Online
Online Assessment with Paper based resources

How to Enrol

To find out more information please email distance.learning@bcot.ac.uk quoting the course reference, or to enrol now click the button below.


Enrol Now

Course Outline

Course Code: MDFL081
Study Mode: Part Time
Duration: 20 Weeks
Start Date: Anytime
Day & Time: Flexible Learning
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