BCoT Logo


Level 1 Customer Service

Part Time

Course Overview

This training programme run at Basingstoke College of Technology (BCoT) offers you the chance to gain valuable skills and relevant qualifications for employment in customer service. Working in small group sessions you will develop your knowledge and skills in a friendly environment. The course runs for two days a week over six weeks, not including school holidays. You may also have the opportunity to meet local employers with vacancies in this area.

Course Content

The L1 Customer Service course covers customer service, teamworking, handling calls, taking bookings and payments and reception skills.

Entry Requirement

If you are in receipt of certain benefits or on an income less than £17,384.50 per year , this course will be government funded, however you could still be eligible if you do not meet the criteria so please contact the team for more information.


This course is made up of several units and each unit will be marked by the tutor and feedback given. There is no formal assessment test for this course.

Where does this course lead to

This course can lead to a L2 qualification in Customer Service, ICT courses, Functional Skills English or maths or other areas of interest.

How to Enrol

To find out more information please email employability@bcot.ac.uk quoting the course reference, or call 07867136978.

To enrol click the enrol now button below and a member of the team will be in touch.

Thank you for your interest in this course. There are currently no spaces available as either the course has already started or the course is full. Join our waiting list to be notified if a space becomes available or to receive details about our next course - just click the button below.

Join the waiting list

If the course you are interested in is full, please email information@bcot.ac.uk and a member of our team will get back to you with the next available start date and place you on the course waiting list

Course Outline

Course Code: MPBL096
Study Mode: Part Time
Location: Basingstoke
Duration: 5 Weeks
Start Date: TBC.
Day & Time: 9.30am to 2.30pm
Unemployment Benefit
Print this course
2023 Basingstoke College of Technology, Worting Road, Basingstoke, Hampshire RG21 8TN.
Disability Confident Logo Matrix Logo Ofsted Good Provider Logo AccessAble Logo QAA Logo ESFA Logo Basingstoke Built-in Logo Gloval Vocational Skills Logo Google for Education Logo