Hospitality and Catering

 This apprenticeship will cover:

Customer service principles, including customer satisfaction and meeting expectations

• Business knowledge such as achieving targets, handling payments and stock and unique selling points
• Communicating with customers
• Personal conduct
• Team working, including leadership and supporting team members
• Specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
• Health and safety law, standards and regulations relevant to hospitality

You can enrol directly onto this course if you have the entry requirements noted above.

If you would like to enrol but do not have the entry requirements please email information@bcot.ac.uk with your contact details or telephone 01256 306484.