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Hospitality and Catering

Level 2 Apprenticeship in Hospitality - Hospitality Team Member


Course Overview

The hospitality sector employs almost 3 million people in the UK, meaning there is a huge requirement for qualified people.  

This Apprenticeship is designed for those working in a range of environments, for example, bars, restaurants, cafés, conference centres, banqueting venues and hotels.   Hospitality team members tend to specialise in an area; however, they have to be adaptable and ready to support other team members across the business, for example during busy periods.  

Course Content

 This Apprenticeship will cover:

Customer service principles, including customer satisfaction and meeting expectations

  • Business knowledge such as achieving targets, handling payments and stock and unique selling points
  • Communicating with customers
  • Personal conduct
  • Team working, including leadership and supporting team members
  • Specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
  • Health and safety law, standards and regulations relevant to hospitality

Entry Requirement


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Course Outline

Course Code: OP09
Study Mode: Apprenticeship
Start Date: 01/08/2018
Duration: 1 Year
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Basingstoke College of Technology I 2018