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Business and Professional

Level 2 Principles of Customer Service Certificate

Part Time

Course Overview

This nationally recognised course will allow you to develop your existing skills and gain knowledge of key areas that contribute to efficient customer service, such as communications and handling customer information.

This TQUK qualification is suitable for anyone who is interested and hoping for career progression or employment opportunities in customer services.

Course Content

The course is divided into seven units, all of which you will need to complete in order to achieve the full qualification:

  • Unit 1 - Principles of customer service and delivery
  • Unit 2 - Understand customers
  • Unit 3 - Understand employer organisations
  • Unit 4 - Understand how to communicate with customers
  • Unit 5 - Understand how to handle customer information
  • Unit 6 - Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 7 - Understand how to develop customer relationships

Entry Requirement

You don’t need to have any specific prior learning requirements to take this course.

In order to complete this distance learning course at no charge you will need to match the following entry criteria:

  • Are a resident of the EEU (European Economic Area) and have been for at least 3 years
  • Will be undertaking your learning within England
  • Are aged 19 or above
  • If you are 19-23 years old you must have already achieved a level 2 qualification or equivalent
  • If you are 24+ there are no formal entry requirements for this course but you will find it helpful to have a good standard of English and maths


Studying via Distance Learning means you can choose when and where you study.

We recommend allowing a minimum of 3 hours per week to study this course in your own time.

You are able to study this course is available via:
  • Paper based learning materials with online assessments
  • Online materials with online assessments

Where does this course lead to

Successful completion of this course could lead to further study in a related area at Level 3 and career opportunities within customer service.

How to Enrol

To find out more information please email distance.learning@bcot.ac.uk quoting the course reference, or to enrol now click the button below.


Enrol Now

Course Outline

Course Code: MDFL096
Study Mode: Part Time
Duration: 25 Weeks
Start Date: Anytime
Day & Time: Flexible Learning
2023 Basingstoke College of Technology, Worting Road, Basingstoke, Hampshire RG21 8TN.
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