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Health and Social Care

Level 2 Apprenticeship in Healthcare Support Services


Course Overview

This apprenticeship will help you become competent in supporting a wider healthcare team. You will be employed in a support role such as a porter, housekeeper, switchboard operator, gardener or in catering or records management. These roles are central to the smooth running of healthcare services. Apprentices will gain the new skills and learning they need to carry out these job roles as well as preparing them for future employment and career progression within the health sector.

This apprenticeship provides the skills and knowledge needed to support doctors, nurses, allied health professionals and healthcare scientists when they provide healthcare. The apprentice should be working in a variety of clinical support roles which provide patient care including hospitals, community settings, care homes or patients own homes.

Course Content

To successfully achieve the apprenticeship, the apprentice will need to achieve a

Level 2 Diploma in Clinical Healthcare

Maths and English Functional skills L1 (unless you already have the equivalent)

Attempt Maths and English Functional skills L2

The Care Certificate

Complete the End point Assessment and achieve a grade

Entry Requirement

You will need four GCSEs at grade D/3 (preferably to include English, maths and a science) or successful completion of our Future Pathways course.

You will need to be employed in a relevant role (we can help with finding relevant employment).


Once on the apprenticeship a suitably qualified assessor will be assigned that will visit the workplace regularly. They will complete assessment plans and 12 weekly reviews to keep the apprentice on target. They will support with collection of the required evidence needed for the qualification through different assessment methods such as; professional discussion, observations, written questions, verbal questions, witness statements and any assignments.

There will also be an End Point Assessment (EPA) which will include

A situational judgement test which will include a range of real-life scenarios about which the learner will have to answer questions in a multiple choice format (60 questions). The assessment will normally be undertaken online, under controlled conditions with a time limit applied.

A professional discussion, which will be undertaken with an independent assessor. The discussion will be of no more than 45 minutes duration.

Where does this course lead to

This apprenticeship provides the apprentice with the skills and knowledge to support their colleagues in the healthcare sector and can enables them to progress in their chosen career as a healthcare worker.

On successful completion of the apprenticeship, they could choose to progress on to a related higher level qualification, such as the Senior Healthcare Support Worker


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Course Outline

Course Code: MP49
Study Mode: Apprenticeship
Duration: 2 Years
Start Date: TBC.
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Basingstoke College of Technology I 2019