Business and Professional

Unit 1: Principles of providing administrative services

This unit will develop your knowledge of a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide you with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand communication in a business environment

Within this unit you will study written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations

This unit will provide you with an understanding of different organisational structures and the differences between private, public and voluntary sectors. You will also cover the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

Within this unit you will look at the principles of effective team working, as well as what is expected of a ‘buddy’.

Unit 6: Understand how to carry out business administration tasks

This unit will provide you with the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. You will get the opportunity to apply this to your current or potential future workplace.

Unit 7: Understand how to prepare text

Within this unit you will gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.

You don’t need to have any specific prior learning requirements to take this course.

In order to complete this distance learning course at no charge you will need to match the following entry criteria:

• Are a resident of the EEU (European Economic Area) and have been for at least 3 years
• Will be undertaking your learning within England
• Are aged 19 or above
• If you are 19-23 year old you must have already achieved a level 2 qualification or equivalent
• If you are 24+ there are no formal entry requirements for this course but you will find it helpful to have a good standard of English and maths

Studying via Distance Learning means you can choose when and where you study.  

We recommended allowing a minimum of 3 hours per week to study this course in your own time.

This course is available:

• Online learning materials with online assessments
• Paper based materials with online assessments
• Fully paper based

To find out more information please email distance.learning@bcot.ac.uk quoting the course reference, or to enrol now click the button below.