Level 2 Customer Service Practitioner Apprenticeship

Apprenticeship

Course Overview

Institute of Apprenticeships Reference Number: ST0072

By choosing to do this apprenticeship you will earn while learning the skills and knowledge needed to succeed in a customer service role. The units are delivered in your place of work and will be tailored to suit your employer’s need, but can include units such as resolving problems and complaints, principles of business, managing personal and professional development and managing team performance.

Course Content

This apprenticeship is ideal for those starting out in a customer service role. It develops the skills and knowledge required for a successful career in a customer service environment and focuses on a range of skills, including written and verbal communication, dealing with internal/external customers and understanding/interpreting customer behaviour. This apprenticeship trains your employee to provide excellent customer service. It is delivered in the workplace using real examples from the apprentice’s daily work. Your apprentice will benefit from excellent coaching from our highly skilled assessors, who will work closely with you to ensure the skills being developed reflect your requirements.

Entry Requirement

You will need five GCSEs A*/9 to C/4 including English and maths, or a relevant Level 2 qualification/apprenticeship.
You will need to be employed in a customer service role (we can help with finding relevant employment).

Assessment

The end point assessment is synoptic and takes place at the end of the apprentice’s learning and development, after a minimum of 12 month’s on programme learning.

The end point assessment consists of an apprentice showcase of evidence, a practical observation and professional discussion.

Where does this course lead to

Upon completion of this apprenticeship, you can go onto a Level 3 apprenticeship.

We offer Level 3 Customer Service, Level 3 Business Admin, Level 3 Team Leader. Or you could specify in an are of business such as Accounting, HR , or Marketing.