Level 2 Customer Service Practitioner Apprenticeship
Apply NowLevel 2 Customer Service Practitioner Apprenticeship
FIND A COURSELevel 2 Customer Service Practitioner Apprenticeship
Apply NowLevel 2 Customer Service Practitioner Apprenticeship
FIND A COURSECourse Introduction
Institute of Apprenticeships Reference Number: ST0072
By choosing to do this apprenticeship you will earn while learning the skills and knowledge needed to succeed in a customer service role. The units are delivered in your place of work and will be tailored to suit your employer’s need, but can include units such as resolving problems and complaints, principles of business, managing personal and professional development and managing team performance.
This apprenticeship is ideal for those starting in a customer service role. It develops the skills and knowledge required for a successful career in a customer service environment. It focuses on a range of skills, including written and verbal communication, dealing with internal/external customers and understanding/interpreting customer behaviour. This apprenticeship trains your employee to provide excellent customer service.
The qualification is delivered in the workplace using real examples from the apprentice’s daily work. Your apprentice will benefit from excellent coaching from our highly skilled assessors, who will work closely with you to ensure the skills being developed reflect your requirements.
There are no standard entry requirements for this apprenticeship, employers will set their selection criteria.
If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they must complete Functional Skills as part of their apprenticeship programme.
While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.
For those without prior English and maths qualifications, we recommend Level 2 English and maths to support career growth and workplace efficiency.
Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.
The end point assessment is synoptic and takes place at the end of the apprentice’s learning and
development, after a minimum of 12 month’s on programme learning.
The end point assessment consists of an apprentice showcase of evidence, a practical observation and professional discussion.
Successful completion of this apprenticeship will allow you to progress to a Level 3 apprenticeship.
BCoT offers the following business and professional level 3 apprenticeships:
Alternatively, you may choose to transition into a related business area such as accounting, human resources, or marketing.
More Apprenticeship Courses
Similar Courses in Business and Professional
Course: Level 2 Customer Service Practitioner Apprenticeship
Further Information
Connect
