Level 3 Apprenticeship in Customer Service
The apprentice will develop their skills by gathering and analysing customer data that influences change and improvements to service offered. The role will utilise organisational and generic IT systems, to carry out customer service tasks with an awareness of other digital technologies.
- Understanding your organisation’s current business strategy in relation to customers and make recommendations for its future
- Understanding the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention,
- Knowing your internal and external customers and how their behaviour may require different approaches from you.
Learners must be employed within the sector to enrol on the apprenticeship and have 5 GCSEs at Grade C / 4 or above, including Maths and English or equivalent
Where does this course lead to